Shipping Information
At Cheap Gazman Store, we understand that the modern gentleman values both style and efficiency. Our shipping options are designed to deliver our premium Australian menswear directly to your doorstep with the reliability and sophistication you deserve.
Order Processing
All orders are processed within 1-2 business days from the date of purchase. You will receive a confirmation email with tracking information once your order has been shipped.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after dispatch | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after dispatch | Free (orders over $50) | EMS |
Please Note: We ship worldwide, with the exception of certain Asian regions and remote locations. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges Policy
We take immense pride in crafting premium Australian menswear that embodies sophistication and quality. Just as we meticulously design our garments, we’ve created a refined returns process that reflects our commitment to your complete satisfaction.
Return & Exchange Eligibility
- Return Window: 15 days from the date of delivery
- Condition Requirements: Items must be unworn, unwashed, and in original condition with all tags attached
- Original Packaging: Please return items in their original packaging
Non-Returnable Items
To maintain the integrity of our products and ensure the highest hygiene standards, the following items cannot be returned or exchanged:
- Greeting Cards
- Hats
- Scarves
These accessories are considered personal items where hygiene and presentation are paramount to the Gazman experience.
The Return Process
- Initiate Your Return Request
Within 15 days of receiving your order, contact our customer service team at [email protected] with your return request. Use the template below to ensure we have all necessary information.
- Complete the Return Form
Fill out the returns form that we’ll email to you. This helps us process your return efficiently and ensures we understand how to better serve your style needs in the future.
- Package Your Items
Securely package the items in their original packaging, including the completed returns form. We recommend using a trackable shipping method to ensure your return reaches us safely.
- Ship to Our Address
Send your return package to:
Cheap Gazman Store Returns
89 Halsey Road
MOSQUITO HILL, AU 5214
Australia
Return Request Template
To streamline your return process, please use the following template when contacting us:
Subject: Return Request – Order #[Your Order Number]
Dear Cheap Gazman Store Customer Service Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return: [List items with sizes and quantities] Reason for Return: [Fit, Style, Quality, Damaged Item, Wrong Item Received, etc.]
I confirm that the items are in their original condition with tags attached and have not been worn or washed.
Preferred Resolution: [Refund / Exchange for (specific item and size)]
Please provide instructions for completing the return process.
Thank you for your assistance.
Sincerely,
[Your Full Name] [Your Email Address] [Your Phone Number (optional)]
Refunds & Credits
- Processing Time: 5-7 business days after we receive your returned items
- Refund Method: Refunds will be issued to your original payment method
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error
Refund Timeline by Payment Method
| Payment Method | Refund Timeline |
|---|---|
| Credit/Debit Cards (Visa, MasterCard, JCB) | 5-10 business days to appear on your statement |
| PayPal | 3-5 business days to reflect in your PayPal account |
You will receive an email confirmation once your refund has been processed. The time it takes for the refund to appear in your account may vary depending on your financial institution.
Exchanges
We’re delighted to help you find the perfect Gazman fit. For exchanges:
- We offer size exchanges subject to availability
- Exchange items will be shipped once we receive your return
- If the requested exchange item is unavailable, we will issue a refund or store credit
- Exchanges follow the same 15-day return window
International Returns
As we serve style-conscious gentlemen worldwide, we accept international returns with these considerations:
- Return shipping costs are the customer’s responsibility
- Customs duties and taxes for returned items are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
- Refunds will be issued in Australian Dollars (AUD)
Need Assistance?
Our dedicated customer service team is here to ensure your Gazman experience meets our high standards of excellence.
Email: [email protected]
Response Time: Within 24-48 hours during business days
We appreciate your trust in Cheap Gazman Store and are committed to resolving any concerns with the same attention to detail we apply to our Australian-crafted menswear collections.