At Cheap Gazman Store, we take pride in crafting premium Australian menswear that embodies sophistication and quality. Just as we meticulously design our garments, we’ve created a refined returns process that reflects our commitment to your complete satisfaction.

We understand that finding the perfect fit and style is essential for the modern gentleman. If your purchase doesn’t meet your expectations, our straightforward returns policy ensures a seamless experience that matches the quality of our collections.

Return & Exchange Eligibility

Return Window: 15 days from the date of delivery

Condition Requirements: Items must be unworn, unwashed, and in original condition with all tags attached

Original Packaging: Please return items in their original packaging

Non-Returnable Items

To maintain the integrity of our products and ensure hygiene standards, the following items cannot be returned or exchanged:

  • Greeting Cards
  • Hats
  • Scarves

These accessories are considered personal items where hygiene and presentation are paramount to the Gazman experience.

The Return Process

1 Initiate Your Return Request

Within 15 days of receiving your order, contact our customer service team at [email protected] with your return request. Use the template below to ensure we have all necessary information.

2 Complete the Return Form

Fill out the returns form that we’ll email to you. This helps us process your return efficiently and ensures we understand how to better serve your style needs in the future.

3 Package Your Items

Securely package the items in their original packaging, including the completed returns form. We recommend using a trackable shipping method to ensure your return reaches us safely.

4 Ship to Our Address

Send your return package to:

Cheap Gazman Store Returns
89 Halsey Road
MOSQUITO HILL, AU 5214
Australia

Return Request Template

To streamline your return process, please use the following template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Cheap Gazman Store Customer Service Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return: [List items with sizes and quantities] Reason for Return: [Fit, Style, Quality, Damaged Item, Wrong Item Received, etc.] I confirm that the items are in their original condition with tags attached and have not been worn or washed. Preferred Resolution: [Refund / Exchange for (specific item and size)] Please provide instructions for completing the return process. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refunds & Credits

Processing Time: 5-7 business days after we receive your returned items

Refund Method: Refunds will be issued to your original payment method

Shipping Costs: Original shipping fees are non-refundable

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

Refund Timeline by Payment Method

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to reflect in your PayPal account

You will receive an email confirmation once your refund has been processed. The time it takes for the refund to appear in your account may vary depending on your financial institution.

Exchanges

We’re delighted to help you find the perfect Gazman fit. For exchanges:

  • We offer size exchanges subject to availability
  • Exchange items will be shipped once we receive your return
  • If the requested exchange item is unavailable, we will issue a refund or store credit
  • Exchanges follow the same 15-day return window

International Returns

As we serve style-conscious gentlemen worldwide, we accept international returns with these considerations:

  • Return shipping costs are the customer’s responsibility
  • Customs duties and taxes for returned items are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in Australian Dollars (AUD)

Need Assistance?

Our dedicated customer service team is here to ensure your Gazman experience meets our high standards of excellence.

Email: [email protected]

Response Time: Within 24-48 hours during business days

We appreciate your trust in Cheap Gazman Store and are committed to resolving any concerns with the same attention to detail we apply to our Australian-crafted menswear collections.